Contact kidsdiet.co.uk about our Rainbet coverage
Start playingWho you are writing to
When you send us a message, you're reaching the editorial team behind Rainbet coverage on kidsdiet.co.uk – not the operator itself. We're an independent information portal that researches and writes about online casino and sportsbook brands for a UK audience. We don't run any gambling product ourselves, and we have no access to player accounts, balances or transactions.
If you've read one of our pages about the welcome offer, the game library or the verification process and something wasn't clear, that's exactly what this inbox is for. Questions about our own content, our sourcing, or a correction you think we should make are all welcome.
The boundary of what we handle
Here's the thing – because we're a review site and not the casino, there's a firm line around what we can actually help with. We cannot look up your registration status, process a withdrawal, apply a bonus code, or troubleshoot a deposit that hasn't landed. None of that data ever reaches us, so chasing it here would just waste your time.
- Registration or login problems on the operator's own platform
- Deposit, withdrawal or payment method issues
- Bonus eligibility, wagering progress or account verification status
- Technical faults with the casino site or its mobile experience
For anything on that list, the operator's own support channels are the right place to start, since they can actually see your account.
Email and response times
For questions about our reporting on Rainbet, write to [email protected]. We aim to reply within 48 hours, though it can occasionally take a little longer during busy periods. Include the page you're referring to if you're flagging something specific – it helps us find the right context quickly.
We read every message that comes in, even the ones we ultimately have to redirect elsewhere. If your query genuinely belongs with the operator, we'll say so plainly rather than leave you waiting on an answer we can't give.
Operator support channels
Account-specific questions are best sent via the operator's own support channels on its platform, where a support agent can see your actual account details. In our research we found the operator advertises live chat available 24 hours a day, seven days a week, alongside a dedicated support inbox with an average response time of around two hours for account matters and roughly 24 hours for marketing queries. Those figures come from the operator's own published information, not from us handling your case.
Worth remembering: only the operator can verify your identity, confirm a bonus balance, or release a withdrawal. No third-party site, ours included, has that access.
Why this distinction matters
Mixing up an independent review site with the operator it covers is an easy mistake, and it's one we'd rather head off than let cause frustration. We publish facts, comparisons and explainers to help you make an informed choice before you sign up anywhere. Once you've registered with an operator, though, your relationship for support, payments and account security sits with that company, not with us.
This split keeps our reviewing honest, too: we're not the ones holding your money, so we've no reason to soften an assessment. In practice, that means you get a clearer picture from us and faster answers from them – each side doing the part it's actually equipped for.
Responsible gambling support
If any part of your message touches on losing control over your play, please don't wait on an email reply. Access to gambling content on this site and on the operator's own platform is restricted to those aged 18 and over (18+). Free, confidential support is available around the clock from GamCare on the National Gambling Helpline, 0808 8020 133, and from BeGambleAware. GamStop offers free self-exclusion across licensed gambling sites if you'd rather step away from all of them at once.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.